Warranty
30-DAY GUARANTEE
All Fit Lab Solutions products may be returned within 30 days from the date of purchase for a refund. A refund of the purchase price (excluding shipping and handling charges) will be applied to the same credit card that was used for the original order. If your order was paid by check or money order, a refund check will be mailed to you. We do not offer cash refunds. All shipping charges, both outbound and return, will be at the buyer’s expense. After 30 days, items may not be returned for a refund or exchange.
1 YEAR LIMITED WARRANTY
Fit Lab Solutions Limited Warranty for Commercial or Household purposes.
This limited warranty covers defects in manufacturing and materials in your new MF products purchased through Fit Lab Solutions or an authorized re-seller.
This limited warranty covers the original purchaser only and lasts for one year (“Warranty Period”), beginning from the purchase date.
At its sole discretion, MF will repair or replace any defective MF product covered by this limited warranty, or refund the purchase price to the original purchaser.
The terms of this limited warranty provide the exclusive and sole remedy available to you. This limited warranty is limited as follows:
(a) This limited warranty only applies to authentic MF products.
(b) Consequential and incidental damages are not recoverable under this limited warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.
(c) This limited warranty does not cover any problems which result from accident, neglect, modification, impact damage, abuse or misuse of the product, lost merchandise, damage caused to products during shipping, normal wear and tear, indentations, scratches or surface damage, damage from the elements to include such exposure to variations in ambient environmental conditions (including, for example, changes in heat, humidity, or moisture, including water saturation) or product deterioration or variations in color or marking that are ordinarily expected based on ordinary use or develop over time because of natural processes such as exposure to sunlight. Do not leave products outside, as prolonged exposure to sun and rain will degrade them. Damage of this nature is NOT covered under warranty.
(d) The duration of ALL OTHER WARRANTIES, INCLUDING ANY WARRANTY OF MERCHANTABILITY, WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, OR ANY WARRANTIES ALLEGED TO ARISE FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE ARE RESTRICTED TO THE DURATION OF THIS LIMITED WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
How Do You Get Service?
All returned items must be shipped back in “like new” condition and without any damage or signs of wear. Before returning, obtain a Return Merchandise Authorization (RMA) by sending an e-mail to info@fitlabsolutions.com. Items must be received within 30 days of the RMA being issued. We recommend returning your items using an insured, traceable shipping method. We are not responsible for items lost or damaged during the return shipping process, nor are we responsible for return postage. Original shipping charges are not refundable. Once your return has been received, inspected and processed, your refund or exchange will be processed immediately.
If your product is not covered under this limited warranty, it will be sent back to you. MF will pay the return shipping costs for all products that are covered under this limited warranty. Any products sent to MF without an RMA # will be refused and returned to sender.
When returning item(s), please include a copy of the packing slip with the Return Merchandise Authorization number (RMA#) and reason for return. Send to:
Groove Roller
RMA # ___________
7071 Commerce Circle
Pleasanton, CA 94588
